FAQ

Our members demand effective solutions to keep her beautiful while being gentle to her skin & the environment. ROSECLÉR® is focused on delivering targeted skincare treatment that are formulated, tested and made in top Swiss facilities. By blending the most precious ingredients from both the Land & Sea with carefully selected active ingredients & ultra-refined minerals, our proprietary formulation will awake and strengthen your bio-cellular systems to regenerate its core building blocks, restoring your skin to a young and energized state.

Whether an ingredient is extracted naturally or produced synthetically, we only select those that pass the safety and bio-compatibility regulations. Our effective formulations meet and exceed EU Cosmetics Regulations and we will NEVER use any of the 1,328 EU banned substances.

Every product is designed and engineered for a targeted result, providing perfect protection and bringing rejuvenation to your delicate skin while being gentle to your skin. We do our best to help members enjoy having clear & beautiful skin, effortlessly.

All of our skincare products are designed, engineered, tested and made in Switzerland, known for the Highest Quality Assurance in the skincare industry. Collaborating with top Swiss skincare scientists and leveraging industry leading technologies, ROSECLÉR® infuses the natural purity and cutting-edge Swiss R&D into our skincare scientific treatments. We also use world-class labs & facilities based in the pristine environment of Switzerland to manufacture our state-of-the-art skincare products that exceed the strictest global regulations set by the European Union Cosmetics Directive, and are fully compliant to regulations as set out by Swissness Law, Swiss Origin, Swiss Made, and SWISSCOS Cosmetic Guarantee.

To truly achieve the skincare results you desire, you should leverage the strengths of both types of ingredients - both naturally extracted and clinically tested peptides - into your skincare routine. Naturally extracted ingredients are the fuel providing cellular compatible vitamins, collagen and proteins that promote skin growth and regeneration. Our Award-Winning peptides are the engine that drives the fuel deep down into the most appropriate dermis layers for amplified power and perfect delivery. Whether an ingredient is extracted naturally or produced synthetically, we only choose those with professional certifications and that have passed all safety and compatibility tests. Our professional team view skincare as an exact science and our proven formulations have the correct combination of ingredients and calculated concentration percentages. Simply apply ROSECLÉR® products in the recommended method and sequence to enjoy effortless beauty results.

For products that you will use daily, such as our Radiant Day Cream & Renew Night Cream, their formulae would be primarily be natural extracts based. We have selected the ultra-premium France ECO-Certified organic shea butter as the main emollient. To help you achieve your desired skin improvements, the Perfecting Serums emphasize the infusion of award-winning peptides with complimentary natural ingredient concentrates. Leveraging cutting-edge bio-medical technology advancements, our Swiss based scientists and skincare-specialized chemists pioneered the fusion of natural and synthesized ingredients for the most balanced, gentle yet powerful skincare formulae.

Yes. Many peptides could bring great results if selected and used properly. Since peptides are safe-to-use, clinically proven active ingredients that are engineered for specific treatment of skin condition, they should be used in a designed routine for the best results. We’ve blended the most premium peptides engineered in optimal concentrate specifically for each of our Perfecting Serum formula, to ensure the most effective targeted skincare result.

Matrixyl®, the winner of the prestigious “25 Years Innovation Award” by In-Cosmetics honoring its innovative science and substantial benefits to skin, powers all of our Perfecting Serums: Venom Intense Eye Perfecting Serum energizes the delicate eye area, White Caviar Perfecting Serum targets facial cellular rejuvenation, and Atlantic Sea Kelp Perfecting Serum boosts deep hydration. Additionally, the highly coveted Venom Intense Eye Perfecting Serum is also infused with the SYN®-AKE peptide, the winner of Swiss Technology Award by Swiss Economic Forum which honors its amazing effectiveness in reducing muscle cell contraction and thoroughly test for safety. We choose only the best and safest ingredients for your skin.

Yes. All ROSECLÉR® skincare products are fragrance free and formulated in Switzerland by Derma Chemists and tested by third-party laboratory to ensure that they're hypoallergenic and noncomedogenic. Our skincare products have all been tested and formulated without any of the 1,328 EU Cosmetic Regulations banned substances.

But if you feel any discomfort or irritation after use please stop using and consult your physician. DO NOT apply to wound, eczema or dermatitis skin, and wash off when the products get into the eyes. As good practice, you should keep all skincare products away from direct sunlight and extreme temperatures to ensure its contents are as originally formulated and intended.

At Roseclér, we adhere to the highest global standards with a promise to uphold the world’s best and strictest practices to deliver product excellence.

We DO NOT use Fragrance, Parabens, Phthalates, Sodium Lauryl Sulfate (SLS), Silicones, Retinol, Formaldehyde or any of the over 1,300 EU Cosmetic Regulations banned substances. For your quick reference, here are some of the most toxic ingredients that we will (and you should) never use:

Parabens are a group of preservatives, usually with a prefix of methyl-, butyl-, and propyl-, that are widely used as chemical preservatives in personal care products including moisturizers, shampoos and foundations, which are also used in many cosmetics and skincare to keep products fresh and germ-free. According to the European Commission’s Scientific Committee on Consumer Products, longer chain parabens like propyl- and butyl- paraben and their branched counterparts, isopropyl- and isobutyl- parabens, may disrupt the endocrine system and cause reproductive and developmental disorders and thus are banned by the EU. In the US, the FDA acknowledges several studies linking parabens, which mimic estrogen, to breast cancer, skin cancer and decreased sperm count, but has not ruled that it is harmful.

Sodium Lauryl Sulfate (SLS) is often used in face cleansing products. SLS is a surfactant, which means it has the ability to break the surface tension of water and separate different molecules from one another, which in turn creates a foam or a lather on the skin to help to clear away debris, dirt and oil from the top layer. Some experts believe that SLS can make severe epidermal changes, from thinning the top skin layer to causing intense dryness, which leads to irritation that can be particularly detrimental to sensitive skin complexions. SLS can cause skin irritation and disruptions of skin’s natural oil balance, and could become carcinogenic when mixed with other chemicals and with repeated application leading to severe problems for the more than just skin cells. The use of SLS is banned by the EU.

Phthalates are esters of phthalic acid used widely in consumer products. Due to their chemical properties, they are mainly used as plasticizers, i.e. substances added to plastics to increase their flexibility, transparency and longevity. Some studies have suggested that phthalates are hormone disrupters, especially in children and men, and can cause damage to the reproductive system. Also, they have been known to be endocrine disruptors that is linked to breast cancer and reproductive birth defects in males and females. The use of phthalates is banned by the EU.

Silicones are widely used in skincare products to provide a silky, spreadable, luxurious texture by filling in skin crevices and artificially make skin look and feel smoother. Not only do silicones prevent additional moisture from getting in, but the impacted materials can dehydrate your pores and throw your skin's natural regulatory processes off-balance. Prolonged exposure to oil, dead skin and bacteria underneath the semi-occlusive seal of silicones can lead to increased breakouts. Silicones usually have names that end in -cone or -siloxane, for example dimethicone, cyclomethicone, cyclopentasiloxane, etc. The use of silicones is banned by the EU for use in cosmetics and skincare.

Retinyl Palmitate, Retinyl Acetate, Retinoic Acid and Retinol are often found in anti-UV sunscreen and anti-aging products to provide quick results. However, they can create negative effects opposite from intention as they could become carcinogenic in sunlight. There are forms of Retinol that can be very harmful: Tretinoin is toxic and Retinyl Palmitate can become toxic when exposed to sunlight. Retinols are an extreme exfoliator that prematurely removes skin cells, forcing the turnover of new skin cells. This creates new skin that looks good in the short term, but it will make the skin thinner over time. The use of retinyl palmitate, retinyl acetate, retinoic acid and retinol is banned by the EU for use in cosmetics and skincare.

Formaldehyde, Dibutyl Phthalate and Toluene are often used as preservatives which are used in many cosmetic products to help prevent bacteria growth. These chemicals were deemed as a human carcinogen by The International Agency for Research on Carcinogens (IARC). Known as the “toxic trio,” they have been linked to birth defects, endocrine disruption, headaches and respiratory problems, especially concerning for nail salon workers. It is known to cause allergic skin reactions and it may also be harmful to the immune system. The use of formaldehyde, dibutyl phthalate and toluene are banned by the EU for use in cosmetics and skincare.

To learn more about harmful ingredients that you should avoid using, please consult your physician.

Eyes are the first part of the face to show signs of stress and aging, or could be caused simply by expressions. While you can’t permanently remove wrinkles, the Lifting Eye Cream provides targeted treatment to help reduce the appearance of fine lines and wrinkles around the eye area, providing the skin around your eyes with a tightened and lifted effect and help diminish the look of puffiness. Apply in the morning and evening, after cleansing the eye area. For superior results, we recommend you use Venom Intense Eye Perfecting Serum, which is designed to reduce the appearance of wrinkles, diminish dark circles and minimize under-eye puffiness, before you apply the Lifting Eye Cream.

To achieve superior results for the eye area, apply Venom Intense Eye Perfecting Serum before applying the Lifting Eye Cream daily in the morning and evening, after cleansing the eye area first. By keeping the skin hydrated and moisturized, you’ll notice a visible improvement to the firmness around the eye area while reducing the appearance of lines. You will benefit even more by keeping a healthy life style by drinking appropriate amount of water, avoid stimulants such as smoke and pollution, avoid over exposure under direct sunlight/UV and sleep. To learn more, please visit How To Apply.

White Caviar Perfecting Serum boosts elastin and protein growth for your facial skin’s metabolism activation, enhances skin elasticity to promote lifting and firming effects and reduces the appearance of lines. Apply twice a day. Add 1-2 drops of this Serum into our Radiant Day Cream and apply to the area which needs extra care, it will become even more effective and easier absorbed, leaving your skin firm all day long. To learn more, please visit How To Apply.

Yes. The Atlantic Sea Kelp Perfecting Serum delivers profound benefits of ultra-hydration, giving you a boost of hydration for a super energized skin with the power of Premium North Atlantic Giant Kelp extracts, Green Tea Concentrate infused perfectly with Innovation Award-winning Matrixyl®3000 and Sodium Hyaluronate. The Atlantic Sea Kelp Perfecting Serum replenishes moisture, strengthens and soothes sensitivities, stimulate Skin’s ability to heal, detoxify and re-mineralize for the most healthy-looking, hydrated and fresh complexion while helping neutralize free radicals and protect skin from pollutants and stress for a pure glow.

For superior results, we recommend applying 1-2 drops of Atlantic Sea Kelp Perfecting Serum with Radiant Day Cream to areas that need extra hydration treatment. The potent serum will become even easier to be absorbed, nourishing the area and leaving your skin ultra-hydrated all day long. To learn more, please visit How To Apply.

It takes a combination of factors to keep skin healthy, hydrated and energized such as using the right skincare products & regimes, managing stress properly and living a balanced lifestyle. If you can use only one of our products, we recommend the Radiant Day Cream which helps replenish hydration while providing a moisture lock layer that shields your skin from pollutants while deeply injecting abundance of antioxidants for a vibrant and supple skin. With a balanced blend of premium extracts including France ECO-Certified Organic Shea Butter, Premium North Atlantic Giant Kelp and Green Tea Concentrate, the Renew Day Cream has a rich texture that surely can help your skin feel hydrated and more energized.

The Radiant Day Cream and Renew Night Cream were formulated to provide targeted treatment around the clock for your skin. Our luxurious Day & Night creams calms your skin with deep moisture and abundant energies for day-specific and night-specific nourishment and protection. The Radiant Day Cream helps replenish hydration while providing a moisture lock layer that shields your skin from pollutants while deeply injecting abundance of antioxidants for a vibrant and supple skin as you attend to various activities during the busy day time. While our Renew Night Cream supercharges your skin overnight for an energetic and revitalizing look next morning. There is an abundance of antioxidants to enhance your skin’s cellular repair, growth and revitalized metabolism overnight and heal from your daily stresses. Include both the Radiant Day Cream and the Renew Night Cream into your daily skincare regimen to keep your skin energized and rejuvenated.

Yes. With a proprietary blend of France ECO-Certified Organic Shea Butter, Premium North Atlantic Giant Kelp and Sweet Almond Oil, our Soft Hand Cream helps restore skin’s optimized natural moisture level, even skin tone, improve clarity - adding visible radiance into a softened hand skin. Your nails will also feel pamper and strengthened and the formation of cuticles will be significantly reduced.

You can find such information for each product under the Key Ingredients section of the corresponding product on this website. For a more detailed list of ingredients, please refer to the Ingredient section within the product packaging. If you have a specific inquiry regarding ingredients, please email us at customerservice@rosecler.com

As a valued Member of Roseclér Club, you\'ll be rewarded with many privileges while pampering your skin!

Reward Points Redemption: You can earn and accumulate cash Reward Points to be used with any future purchase of our products. See Roseclér Rewards membership program.

One-Time Registration: All your information in one easy to find place, making our site even easier to use.

Saved Preferences: Previous order preference and your favorite items are saved.

Faster Checkout: By storing your shipping information, Rosecler.com can make your shopping experience quicker and easier.

Exclusive Offers: Products, samples, and shipping offers are reserved just for Roseclér Rewards members.

News Updates: You'll have the opportunity to sign up for Roseclér Newsletter, which highlights exciting product launches, special seasonal offers and more.

There is absolutely no cost to join!

Enjoy all these complimentary benefits on us!

Please sign up to receive Roseclér ’s e-newsletter by email, so as to learn about new product launches, up-to-date and upcoming offers and promotions and events in your area. Or visit our official website on a regular basis and look for postings. To truly enjoy all of our wonderful benefits, please sign up to be a member.

Sign Up today!

At Roseclér, we want you to be rewarded while your skin is being pampered! Earn and accumulate cash Reward Points with any purchase of our products.

EARN : You earn 5 Rewards Points for every US$1 spent

It may take up to 30 days after Authorized Purchase transaction to be credited to the Member’s account.

All Roseclér Rewards Points expire yearly on 31 December at 11:59 pm GMT (Expiry Date), or as otherwise stated in the limited time promotion which may have extra Rewards points as well!

To learn more, please visit Roseclér Rewards.

To enjoy and redeem your cash Rewards Points is very simple and straight forward.

The Rewards Points are valid for redemption as soon as they are credited to your account.

REDEEM : 100 Rewards Points are equivalent to US$1 in redemption value

Just simply click the appropriate box in “Roseclér Rewards” under Loyalty in “Our Philosophy”, follow the on-screen instructions and click “Ways to Redeem”, then click “Redeem” next to Order discount. A code will be appeared on screen and please just click “Apply Code” on your next order. Then the equivalent amount of cash value will be deducted accordingly when the code is used at Checkout.

It may take up to 30 days after the Authorized Purchase transaction for the Reward Points to be credited to the Member’s account.

If the Reward Points are different from your record or missing, please email us at customerservice@rosecler.com for verification.

Click on the "Forgot Password" link to reset your password. You will receive an email with instructions on how to reset your password. If you do not receive the email to reset password, please contact us at customerservice@rosecler.com .

You will not receive Reward points for your birthday this year if you entered a date that is within the next 30 days. In this case, you will be rewarded for your birthday the following year. Please note that Roseclér will only issue the birthday Rewards Points once per calendar year.

You can add items you desire simply by clicking the icons “ADD TO CART”, “SHOP NOW” or “BUY IT NOW”. Then follow the instructions as prompted during our CHECK OUT process to complete your Order transaction.

While you can make a purchase as a guest, we highly recommend all of our customers to register and make all purchases as a member in order to earn Rewards Points and take advantage of exclusive offers, new product launches, special programs and much, much more…!

We always try our best to make sure your favorite products are available. If an item is sold out at the time of your order, it will be labeled as such on the website and you will not be able to add it to your Shopping Bag. If an item is sold out before you have completed your purchase, a prompt will appear listing out product that has been sold out and instructing you to delete from your Shopping Bag in order to complete the Purchase. The best way to know when a desired product is available again is to check back on our website periodically.

We accept the following Credit Cards:

• Visa

• MasterCard

• American Express

• Apple Pay

• Google Pay

• Shop Pay

Please note that we DO NOT accept:

• CODs

• Personal Checks

• Money Orders

• Cryptocurrencies

For your security purposes, if you choose to pay with Credit Card, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria. Orders paid with Gift Cards will be charged at the time of order placement.

All purchases are subject to your bank’s authorizing the payment. Only Authorized Purchases will be processed and shipped.

Only Orders that have cleared payment, deemed as Authorized Purchases, will be processed and shipped.

Authorized Purchases are processed within five Business Days (processing time does not include weekend days or public holidays in Switzerland and your region).

After a successful purchase, an order tracking number will be sent to you by email, and you will be able to follow your Order’s shipping status on the third party forwarder’s website as stated in the email.

Please see below some factors that could affect your estimated delivery date:

Shipping Destination

The Order delivery date is estimated based on the proximity of shipping destination to our Distribution Centers, and regularity of shipment collection by the shipping forwarders.

Transfer of Items Ordered

As Roseclér has several warehouse locations around the world, we may need additional time to transfer products among locations and group products within an order together before shipping your order.

Shipping Restriction

Based on your local aviation and transport laws, sometimes items such as liquids, batteries and lighters cannot be shipped by air but only by land. If shipment by land is required, it will take a longer delivery time than by air.

No, you must use the shipping company assigned by Roseclér. Due to hygiene, health and safety concerns, Roseclér also DO NOT recommend customers to redirect our heat- and UV-sensitive skincare products via a freight forwarding company.

After a successful purchase, an email will be sent to you within 5 Business Days containing information about your order, including the Airway Bill number and the courier’s website. Please follow the on-screen instructions to track your shipment. Please note that the courier may not be updating the information in real time so check periodically.

We stand behind everything that we sell and will do everything we can to assure that you are satisfied. In the event that your merchandise is damaged through defect or otherwise, we will be happy to facilitate replacement or refund for you. To learn more, please refer to Section 4.4 Damaged Items of Customer Service for details and instructions.

Our listed price for each product does not include your local sales tax, VAT, customs tax or import duties (collectively called “Fees”). In some cases, we are required by law to collect on behalf of certain countries applicable Fees on orders being shipped to these countries. In other cases, the local Customs will inform the Shipping Company about the Fees, and the Shipping Company will in turn contact the customer to pay for the Fees directly to the local Customs. Only after settlement, can the goods be delivered to the customer. For countries that require such Fees, these Fees will be borne by the customer. These fees are beyond our control and vary by country.

If you have questions regarding whether these Fees apply for your country or region, please contact your local Customs office to confirm before you place an order. Please note that we CANNOT report Orders as gifts or report lowered values in order to go around the Customs.

We cherish each and every one of our loyal members around the world and always try to satisfy your needs. However, due to political, legal, customs or health & safety related concerns, we may not be able to ship our products to certain countries or regions. The countries or regions that we currently can ship to can be found in the pulldown box at Checkout when you input your address. We sincerely apologize for any inconvenience if your country or region is not on our list. We will work closely with various countries to cover more shipping destinations. So, please do check back from time to time for updates.

Thank you for your interest.