Shipping policy
Thank you for your interest in purchasing Roseclér products. All purchases are subject to bank authorization prior to processing. Only completed orders that receive bank or credit card company authorization (“Authorized Purchase”) will be processed and shipped. Please note that:
- Net Order Value does not include any discount, shipping and taxes applied to the Order.
- Each order is processed and shipped independently and cannot be combined with another order for processing and/or shipping.
Authorized purchases are shipped on business days. Standard delivery services are processed and shipped in 2-10 business days, depending on the product availability and shipment destinations. If you have specific questions about the delivery of your parcel, please contact us by email for assistance. For clarity,
- Purchase Date refers to the date in which we send you the e-receipt after Authorized Purchase.
- Shipment Date refers to the date in which your Authorized Purchase transfers from a Roseclér Distribution Center to our carrier company.
- Business days are Monday to Friday, excluding public holidays in Switzerland, the dispatching Distribution Center and your destination city.
- Delivery Date refers to the date in which your Authorized Purchase arrives at the delivery address you’ve instructed.
HYGIENE, HEALTH AND SAFETY
According to information and guidance available from the W.H.O and medical experts, our products are produced and packaged under best quality control and safety procedures, in compliance with standard hygiene and cleaning protocols across our manufacturing and distribution channels. We are committed to hygiene, health and safety supports to our communities during the pandemic.
SHIPMENTS TO FORWARDING COMPANIES
Due to hygiene, health and safety concerns, Roseclér DO NOT recommend customers to ship heat- and UV-sensitive skincare products via a freight forwarding company. Thus, Roseclér does not warrant and cannot be held responsible for damage, defect, material difference, or loss that occurs to goods after our courier has delivered and your forwarding company has signed receipt. This means that we are not responsible to provide a replacement or refund for any goods delivered to a freight forwarding company. If you still choose to use a freight forwarding company, we recommend you to request your freight forwarder to refuse any packages that arrive damaged. In this case, the date of signed goods receipt by your freight forwarding company is deemed as the date you have received the goods. Thus, if a package is lost or damaged AFTER your freight forwarder has signed receipt, your freight forwarding company is now fully responsible for your goods.
ELECTRONIC DELIVERY
Online eGift Cards are delivered via email. The sender’s name and email address are included for the recipient.
OTHER LOCATIONS
Orders destined for G.P.O., P.O. Boxes or similar are NOT accepted.
SHIPPING COSTS
Shipping cost is calculated based on your order total weight and shipping destination. Shipping cost will be displayed at CHECKOUT. After you confirm payment, you will be charged for the total amount shown at CHECKOUT which includes the items you are purchasing and the shipping cost.
CUSTOMS DUTY, SALES TAX and VALUE ADDED TAX (VAT)
Depending on the shipping destination country or region, each customer may be required by law to pay for importing costs, such as sales taxes, VAT and customs duties, if any. If any importing costs apply, our courier company will contact you directly when your parcel has arrived at your local customs. You will need to pay any applicable importing costs, before our courier can clear your parcel through customs and deliver it to your designated shipping address. If you do not promptly pay for such importing costs, you will be responsible for any resulting charges from your country/region's customs and all costs related to return shipping.
* Purchases paid for with Gift Cards are also subject to applicable sales tax upon delivery to your designated country or region. No sales tax is charged when buying our Gift Cards.
SHIPPING RULES & REGULATIONS
Authorized Purchases are shipped on Business days only. Some items sold by The Site require special handling as specified by local regulations governing the transport of these items. The method of shipment for these items is dictated by these regulations. As a law-abiding company, we always respect and comply with these regulations therefore the shipment of some products to certain locations may be delayed or not be possible. If this affects your order, we regret any inconvenience in advance and thank you for your understanding. We will work with you to avoid such situations beforehand, and do our best to service you with our products. But in the event that your order cannot be shipped, we will notify you by email as such and refund you for the full value of the amount charged for your order.
SHIPMENT TRACKING / CHANGE OF SHIPPING ADDRESS
We are dedicated to getting your ordered items to you as soon as possible. Once an Authorized Purchase is ready for ship out, you will receive an email to the email address associated with your account with the updated Airway Bill and shipment information. Please visit the courier’s website to track your order shipment.
Once the order is shipped out, any changes in the address shall be arranged with courier company by contacting their Customer Service directly. Our Shipping Fee covers one (1) time shipping to your specified shipping address. Any incurred imported costs and additional shipping expenses shall be borne by the customer. The courier company will make two (2) delivery attempts to your address. If failed delivery after the delivery attempts, rejected delivery and/or unwilling to pay for the Customs duties and taxes, the courier company will make best efforts to contact you by email. If you cannot take delivery of your parcel, please contact the courier company directly in order to make further arrangements. You may need to pay for additional delivery fees, for extra delivery attempts, charged by the courier company. You will need to pay such fees directly to the courier company.
If for any reason customers ultimately cannot receive the goods, your order will be shipped back to us and the order becomes non-refundable. We also reserved the right to charge you for all associated return-shipment related charges and shipping fee. If you still want us to ship the goods back to you, please contact our customer services for proper instructions via customerservice@rosecler.com
Your order may also be delayed due to various force majeure factors such as weather and traffic. Thank you for your understanding!
FIND A MISSING PACKAGE
If the tracking information for your package confirms delivery and you cannot locate the delivered package:
- Please check with neighbors and family members
- Please look around the delivery location
- Please contact the courier company by referring to the contact information on their official website
If you have further concerns or questions, please visit our FAQ section or email specific questions about the shipping of your purchases to customerservice@rosecler.com or the courier company for assistance.
Above are extracted from section 3. Shipping of our Customer Service policy. For all other terms and conditions related to purchasing from the Site, please refer to the full Customer Service policy.
DISCREPANCIES : If there is any conflict between the English and other translated language versions of this Shipping Policy, the official English version shall prevail.